When you purchase a subscription or content, payment is processed through a hosted checkout provided by the third-party payment service provider Waffo (Pancake). Your full payment information, such as card number and CVV, is collected by Waffo and processed under its privacy policy; we generally only receive the transaction result and subscription status information necessary to provision and maintain your entitlements (such as order number, subscription status, and billing cycle).
We share your information only in the following cases, and require third parties to protect your information as agreed:
Except as above, we do not sell your personal information to third parties without your consent. The above third parties may be located outside of China, and we will take necessary protective measures in accordance with applicable law (see Section 6).
When you use the survey / waitlist features to collect information from your potential users, you act as the processor/controller of that information and are responsible for complying with applicable privacy and data protection laws and for providing necessary notice to respondents regarding such collection. We process that data on your instructions in order to provide the Service to you.
We use cookies and browser local storage to maintain login state, remember preferences, and perform necessary usage analytics. You can manage or clear cookies through your browser settings, though this may affect the functioning of certain features.
Your data may be stored on servers located within or outside of China (such as data centers of cloud hosting providers). In the case of cross-border transfer, we will take measures in accordance with applicable law, such as entering into data processing agreements or adopting reasonable safeguards. We take reasonable technical and organizational measures to protect your information, although no transmission over the internet can be guaranteed to be absolutely secure.
We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. After account deletion, we will delete or anonymize your personal information within a reasonable period, unless otherwise required by law. Idea content and validation data you actively generate may be retained based on your continued use of the Service.
To the extent permitted by applicable law, you have the right to:
To exercise these rights, contact support@alphacom.cn, and we will respond within a reasonable time.
The Service is intended for users with full civil capacity. We do not knowingly collect personal information from minors under 14 years of age. If you become aware that a minor has provided personal information to us, please contact us and we will delete it promptly.
We may update this policy. Updates will be published on this page with a revised "Last updated" date, and material changes will be notified separately. Your continued use of the Service constitutes acceptance of the updated policy.
If you have any questions, comments, or complaints about this policy or our processing of personal information, please contact us at:
Email: support@alphacom.cn
Operator: AlphaMatrix
Registered address: Yuandian Building, Haidian District, Beijing, China